Gift Card Policy
Overview
We only offer digital gift cards (physical gift cards are not available at this time).
Here is the process to purchase, receive, and redeem a digital gift card…
- Purchase the gift card here
- Receive a five digit gift card code and printable PDF via email (normally within 5 minutes)
- Share the gift card code with the recipient either by email or by printing the gift card’s downloadable PDF
- The recipient may redeem the gift card code on our cart or checkout pages
The remaining balance on a gift card code can be checked any time here.
Terms & Conditions
Each digital gift card…
- Expires 12 months from the date of purchase
- Can be used multiple times provided it has an available balance (check the available balance here)
- Can be transferred to others
- Can be used to pay for our fort kits, replacement parts, shipping & handling, and sales tax
- Can be used with other discount codes
- Cannot be refunded and cannot have remaining balance cashed out
- Cannot be used with other gift card codes (contact [email protected][email protected] [email protected][email protected] to combine gift card codes)
- Cannot be used to buy other gift cards
All refunds are refunded to the original payment method including gift card purchases. As an example, if a $100 purchase used a $25 gift card and a $75 credit card payment, a refund of this $100 purchase would refund $25 to a gift card and $75 to the original credit card.As an example, if a £100 purchase used a £25 gift card and a £75 credit card payment, a refund of this £100 purchase would refund £25 to a gift card and £75 to the original credit card.As an example, if a €100 purchase used a €25 gift card and a €75 credit card payment, a refund of this €100 purchase would refund €25 to a gift card and €75 to the original credit card.
Contacting Us
If you would like to contact us concerning any matter relating to this Gift Card Policy, you may do so via email at [email protected][email protected] [email protected][email protected]
This document was last updated on December 13, 2022.
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PO Box 708
Andover, Kansas 67002 - Mon-Fri 7A-6P CST
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9195a Torbram Road
Brampton, ON L6S 6H2 - Mon-Fri 9A-5P CST
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Havellandstraße 6
Brieselang, 14656 DE
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2 Flanders Rd
Hedge End
Southampton SO30 2FZ
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